INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Will the item I receive match the website photos?
All products are real-shot. Minor color differences due to screen lights are normal, not quality defects. We strictly inspect every item before shipping to ensure consistent appearance.
How do I track my order logistics?
After shipment, we will send a tracking number to your registered email, you can track delivery status online anytime.
How can I return an item?
We support full refund or exchange for damaged, missing or wrong items within 7 days after receipt. Personal dislike or blind bag random styles do not support free return.
Will out-of-stock products be restocked?
Most popular styles will be restocked regularly. You can leave a message on the contact form, we will email you once the goods arrive.
How long will I get a reply after sending a message?
We reply to all customer emails and form messages within 24 hours on working days.
INFORMATION ABOUT US
